Auto Hail Repair

Expedite the Oklahoma City Auto Hail Claims Process

2023 OKC Updated Hail Claims Process

Superior Dent Solutions team has created this guide to help customers get their hail claims filed with their insurance company and vehicles repaired faster and back on the road.

We all know Oklahoma is a hot spot for damaging hail storms & every storm is different when it comes to the hail claims process. After a few weeks of repairing vehicles from a particular storm, we like to share what is working best for our customers.

1. Call your insurance provider and start the claims process. If you need assistance, we are happy to help. We can set up a 3-way phone call with you, your insurer, and one of our team members.
   • Progressive – 1-800-776-4737
   • AllState – 1-800-255-7828
   • GEICO – (800) 841-3000
   • AAA – 1-833-806-7833
   • Esurance – 1-800-378-7262
   • Farm Bureau – 1-800-226-6383
   • Farmers Insurance – 1-800-435-7764
   • Liberty Mutual – 800-225-2467
   • Shelter – 1-800-743-5837
   • State Farm – 1 (800) 782-8332
   • USAA – 800-531-8722
2. Questions asked and information you will need.
   • Name
   • Policy number
   • Date of birth
   • Date of occurrence (storm)
   • Where was your vehicle when it was damaged? 
   • What is the size of the damage? 
   • What panels are damaged?
   • Was there any glass damage?
   • Is the vehicle drivable? 
3. Identify your paintless dent repair shop of choice.
   It is up to you where you take your vehicle to repairs. Some insurance companies will imply that you need to take your vehicle to a shop that is within their “preferred network.” This is a practice referred to as “steering.” This is not a legal practice and it is well within your rights to choose the shop you trust. Superior Dent Solutions guarantees all repairs with a lifetime warranty. We have 25+ years of experience and work with ALL insurance companies.
4. Information you will want to ask for from the insurance company when you file your claim.
   • Claim number.
   • Rental car verification code.
     • Ask the agent to set you up with a reservation with a car rental agency.
       • Enterprise –  (405) 844-6700 – Option 4 – Option 2
       • Hertz
     • Your insurance company should give you a verification code. We will need this information to make sure a rental car is available. 
5. You will be assigned an adjuster to handle your claim. Within 24-72 hours, you will receive an email from your assigned adjuster.
   • **To expedite the repair process, you can choose to forward the email you receive from your assigned adjuster to your Superior Dent Solutions representative. Once we receive this information, we can send the adjuster pictures and schedule a time for them to come by the shop to look over the vehicle and provide an estimate to repair the damage.
   • You can wait for the adjuster to get ahold of you to schedule the estimate. You can have the adjuster meet you at your location or at our shop. Just give us a call with the date/time and we will block a time at the shop for you and the adjuster.
6. Reserve a rental car or if your policy doesn’t cover a rental, request a complimentary loaner from us.
   • If you have rental coverage. After a big hail storm, rental agencies get busy and rental vehicles get booked fast. We are happy to do this for you or you can do it yourself, whatever is easier for you. We will call the rental agency and ask for the next available rental. Give them the verification code provided by your insurance provider. Sometimes rentals take 5-7 days to reserve. Once we have this information, we will call you. We will meet you at the car rental agency to pick up your vehicle and take it to our shop for repairs. If you have decided to make the reservation, just give us a call and provide us with the details.
     Enterprise is super close to our shop. Enterprise –  (405) 844-6700 Option 4 – Option 2
   • If you need an SDS loaner. Superior Dent Solutions has a fleet of complimentary loaner vehicles available for our customers. If you need a loaner while your vehicle is in the shop, we will get you in line to borrow one of ours. Get in line now!
7. Vehicle inspection by the insurance adjuster.
   Option 1: Schedule for an adjuster to look at your vehicle at your home or office.
   ***Option 2: Drop off your vehicle at the shop to be inspected. We regularly have adjusters come by the shop to inspect vehicles and provide estimates. You are welcome to stay for the estimate or you can drop off your vehicle and we can go through the estimation process with them.
   ***This is beneficial for 3 reasons.
   • Before the adjuster arrives, we can thoroughly inspect and identify each panel under our LED light panels and mark the damage.
   • You will save time by knowing ALL of the damage has been identified. If the adjuster misses damage while inspecting your vehicle at your location and we find additional damage once it’s in the shop for repairs, we will not need to submit a supplement request to cover the additional damage found.
   • Once the estimate has been created and approved, we can immediately get your vehicle in line for repairs. If you rented a vehicle from Enterprise or are borrowing one of our loaners, you can leave your vehicle with us for repairs.