Carrie Atkins

Expedite the Austin Auto Hail Claims Process

2024 Austin Updated Hail Claims Process

The Superior Dent Solutions team has created this guide to help customers file their hail claims with their insurance company, get their vehicles repaired faster, and get back on the road.

We all know Texas is a hot spot for damaging hail storms & every storm is different regarding the hail claims process. After a few weeks of repairing vehicles from a particular storm, we like to share what works best for our customers.

1. Call your insurance provider and start the claims process. If you need assistance, we are happy to help. We can set up a 3-way phone call with you, your insurer, and one of our team members.
   • Progressive – 1-800-776-4737
   • AllState – 1-800-255-7828
   • GEICO – (800) 841-3000
   • AAA – 1-833-806-7833
   • Esurance – 1-800-378-7262
   • Farm Bureau – 1-800-226-6383
   • Farmers Insurance – 1-800-435-7764
   • Liberty Mutual – 800-225-2467
   • Shelter – 1-800-743-5837
   • State Farm – 1 (800) 782-8332
   • USAA – 800-531-8722
2. Questions asked and information you will need.
   • Name
   • Policy number
   • Date of birth
   • Date of occurrence (storm)
   • Where was your vehicle when it was damaged? 
   • What is the size of the damage? 
   • What panels are damaged?
   • Was there any glass damage?
   • Is the vehicle drivable? 
3. Identify your paintless dent repair shop of choice.
   It is up to you where you take your vehicle to repairs. Some insurance companies will imply that you need to take your vehicle to a shop that is within their “preferred network.” This is a practice referred to as “steering.” This is not a legal practice and it is well within your rights to choose the shop you trust. Superior Dent Solutions guarantees all repairs with a lifetime warranty. We have 25+ years of experience and work with ALL insurance companies.
4. Information you will want to ask for from the insurance company when you file your claim.
   • Claim number.
   • Rental car verification code.
     • Ask the agent to set you up with a reservation with a car rental agency.
       • Enterprise – Option 4 – Option 2
       • Hertz
     • Your insurance company should give you a verification code. We will need this information to make sure a rental car is available. 
5. You will be assigned an adjuster to handle your claim. Within 24-72 hours, you will receive an email from your assigned adjuster.
   • **To expedite the repair process, you can choose to forward the email you receive from your assigned adjuster to your Superior Dent Solutions representative. Once we receive this information, we can send the adjuster pictures and schedule a time for them to come by the shop to look over the vehicle and provide an estimate to repair the damage.
   • You can wait for the adjuster to get ahold of you to schedule the estimate. You can have the adjuster meet you at your location or at our shop. Just give us a call with the date/time and we will block a time at the shop for you and the adjuster.
6. Reserve a rental car or if your policy doesn’t cover a rental, request a complimentary loaner from us.
   • If you have rental coverage. After a big hail storm, rental agencies get busy and rental vehicles get booked fast. We are happy to do this for you or you can do it yourself, whatever is easier for you. We will call the rental agency and ask for the next available rental. Give them the verification code provided by your insurance provider. Sometimes rentals take 5-7 days to reserve. Once we have this information, we will call you. We will meet you at the car rental agency to pick up your vehicle and take it to our shop for repairs. If you have decided to make the reservation, just give us a call and provide us with the details.
     Enterprise Locations
     Enterprise 4352 I-35, Austin, TX 78745  (512) 462-9009
     Enterprise – Airport Location – 3819 Presidential Blvd, Austin, TX 78719 – 737) 484-3896
     Enterprise – 319 S Lamar Blvd, Austin, TX 78704 – (512) 472-1373
   • If you need an SDS loaner. Superior Dent Solutions has a fleet of complimentary loaner vehicles available for our customers. If you need a loaner while your vehicle is in the shop, we will get you in line to borrow one of ours. Get in line now!
7. Vehicle inspection by the insurance adjuster.
   Option 1: Schedule for an adjuster to look at your vehicle at your home or office.
   ***Option 2: Drop off your vehicle at the shop to be inspected. We regularly have adjusters come by the shop to inspect vehicles and provide estimates. You are welcome to stay for the estimate or you can drop off your vehicle and we can go through the estimation process with them.
   ***This is beneficial for 3 reasons.
   • Before the adjuster arrives, we can thoroughly inspect and identify each panel under our LED light panels and mark the damage.
   • You will save time by knowing ALL of the damage has been identified. If the adjuster misses damage while inspecting your vehicle at your location and we find additional damage once it’s in the shop for repairs, we will not need to submit a supplement request to cover the additional damage found.
   • Once the estimate has been created and approved, we can immediately get your vehicle in line for repairs. If you rented a vehicle from Enterprise or are borrowing one of our loaners, you can leave your vehicle with us for repairs.
     

Superior Dent Solutions just recently played hooky to make a commercial to run on Fox25 of Oklahoma City. Can’t wait?? Watch it above!

Transcript from commercial:

Superior Dent Solutions – OKC’s full-service paintless dent repair center. Superior Dent Solutions provides a clean, seamless repair that keeps your car’s original color without using new paint or chemicals. This month, we’re partnering with Veterans for Life to make a difference in the lives of our heros. For every auto hail repair, we’ll donate $100 to local veterans and first responders struggling with PTSD and substance abuse. Call Superior Dent Solutions or Schedule Online for your FREE ASSESSMENT!

Oklahoma City’s Best Paintless Dent Repair Shop

Why Superior Dent?

• Free hail damage assessments at your home or our shop.
• We pay your deductible up to $1000.
• Lifetime warranty on all auto hail repairs.
• Best customer service!
• Insurance claims assistance.
• All August – for every hail repair, we donate $100 to Veterans for Life!

Deep discounts don’t equal quality auto hail repairs.

You’ve probably seen them, big tents set up in big box store parking lots with larger-than-life signs offering auto hail repair on the cheap. In the paintless dent repair industry, there is a category of dent repair technicians referred to as ‘hail chasers.’ They set up quickly, offer insane incentives, and then pack up shop and scurry out of town as soon as the next big hail storm hits in another city. It’s literally almost like when the circus comes to town.

Paintless dent repair is a price and time-sensitive business and lots of hustling goes on after hailstorms between ‘hail chasers’ looking to repair as many vehicles as they can in a short period of time. Sometimes the quality of hail repairs is good but oftentimes, it’s a crap shoot.

‘After’ Photos of Auto Hail Repair in Tent

This is what auto hail repair looks like without the correct lighting or facility.

For instance, here is a customer vehicle we got in the shop that was damaged in a hail storm. They went in for repairs but ended up with more damage than they started with.

‘Over-pushing’ a dent is a prime example of an inexperienced paintless dent repair technician. Instead of massaging or ‘finessing’ the hail damage dent to the point where the metal returns to its original form, the technician puts too much pressure on the metal and pushes it past its natural state. This can cause paint damage, bubbling, and dimpling. In some cases, the entire panel needs to be replaced.

If you see one of these ‘pop-ups,’ take caution when considering this as an option for auto hail repair on your vehicle. Even if you are offered some crazy ‘cash-back’ offer, remember that ‘too good to be true’ usually means that it is.

Find a Reputable Paintless Dent Repair Shop in Oklahoma City

1. Easy to contact. Their phone number should be on the Internet/Google. If no one answers, someone should call you back within a couple of hours. This is a good indicator of the PDR shop’s customer service & communication.
2. Free estimate. Most paintless dent repair shops will offer to inspect your vehicle’s damage and provide you with an estimated repair cost.
3. Clear of clutter & tidy. Just like what my grandfather used to say about buying a used car goes the same for any vehicle repair or body shop. If the inside is a mess, you can expect the maintenance of the engine to be worse. A presentable and polite person should greet you, ask you what you need help with, collect your contact information, and provide you with the information you need.
4. Customer reviews. With the internet, social media, and Google – finding ‘real’ reviews is fairly easy. As a business owner, I know how difficult it is to get a negative review removed (in our case, it was a competitor leaving false reviews) and it’s all out there to see…the good and the not so good. If you DO run across a less than 5-star review, take this as an opportunity to see how the PDR shop handles criticism or customer service.

Superior Dent Solutions

Schedule FREE Auto Hail Damage Inspection

Superior Dent Solutions has been repairing auto hail damage for over 25 years. We are located in Edmond, OK, and service cities within 30 minutes of our shop location at 13841 N Lincoln Blvd, Edmond, OK 73013. Schedule your free hail damage inspection today for a high-quality repair. All repairs come with a lifetime warranty.

Get Started. Where would you like to have your vehicle inspected?