💡 Expert Tips: Know Your Rights

  1. Be there during the adjuster hail damage estimate. While it’s not always strictly required for you to be present when the insurance adjuster is at your house estimating hail damage on your car, it is highly advisable to be there. * While the adjuster is there to assess the damage, remember they work for the insurance company. Being present allows you to represent your own interests effectively. Here’s the top 3 reasons why:
    • Point out all of the damage.
    • Ask questions & discuss concerns.
    • Avoid miscommunications & misunderstandings.
  2. It’s YOUR right to choose. You do not have to use the repair shop your insurance adjuster and company suggest. This is a common misconception, and it’s important to know your rights as a consumer.
    • It’s your car, your choice: In all 50 states, you have the legal right to choose any reputable auto body shop or repair facility you want for your car’s repairs. Insurance companies cannot legally force or coerce you into using a specific shop.
    • Anti-steering laws: Many states have laws specifically preventing “steering,” which is when an insurance company tries to pressure you into using a particular repair shop.
  3. How to steer-clear of PDR scams. PDR scams (paintless dent repair scams) are on the rise in Austin, TX, making it essential to know how to spot and avoid them. This knowledge is key to ensuring your auto hail repair doesn’t end up costing you more money in the long run. Learn more here.