When choosing a dent repair center, you certainly want a center that has experienced technicians who do good work. As important as quality of work is, however, it’s not the only thing you should consider. Here are some questions about other aspects of a business that you should ask before you decide where to take your vehicle for dent repair.
Questions to Ask When Choosing a Dent Repair Center
What’s Your Rating with the Better Business Bureau?
Asking about a center’s rating with the Better Business Bureau (BBB) tells you a lot more than simply inquiring about the quality of the center’s work. A business’ BBB rating is an objective measure based on reviews from real customers, and the rating is comprehensive. Customers provide reviews based on work quality, as well as customer service and other factors.
The best dent service centers will have an A or higher rating with the BBB. Any rating below this indicates that customers have filed complaints against a business.
How Long Does the Dent Repair Work Take?
Whereas routine auto maintenance might be completed in a relatively short amount of time, automotive body work can take much longer. Removing dents takes a little while, and then the repaired area must be painstakingly painted so that it matches the rest of the vehicle. Additionally, large parts sometimes must be special ordered, and this can cause further delays.
Going to a center that provides reasonably short turnarounds means you’ll get your car back sooner. Don’t expect the work to be completed as fast as an instant oil change can be, for dent repair requires more careful attention to detail. You can likely find a place that will return your repaired car within a week, though.
Are Loaner Vehicles Available?
If your car was dented in an insurance-covered incident and you have rental car coverage included in your auto insurance policy, you don’t need to worry about getting a loaner car. You should be able to secure a paid-for rental for the duration of your car’s repair through your insurer.
If the incident wasn’t covered by insurance or you don’t have rental car coverage, however, you’ll need to obtain alternative transportation while the dent removal work is performed.
Borrowing someone else’s vehicle, using public transit, and getting rides are all options, but they’re not ideal when a repair can take as long as a week. Renting a car is another viable solution, but it’s one that you’ll have to pay an additional fee for.
The most convenient and affordable way to find alternative transportation is to choose a dent service center that provides free loaner vehicles. A loaner vehicle won’t cost you anything, and you won’t have to beg anyone else for help.
Do You Offer Deductible Assistance?
If you file an insurance claim to cover the cost of the repair, you’ll have to pay your auto policy’s deductible. A deductible is an amount you must pay before an insurance policy will begin assisting with covered costs. Regardless of how much your policy’s deductible is, the expense is money out of your pocket.
Some leading dent repair centers offer deductible assistance. They can cover the cost of your deductible, often up to a maximum amount, so you don’t have to come up with the funds to cover this cost.
Where Are You Located?
Where a dent repair center is located isn’t as important as the quality of the center’s work or whether the center is highly rated. When all other factors are equal, though, a center close to you will be more convenient to use.
If you need dents in your vehicle repaired, bring the car to Superior Dent Solutions.